Retention Week 2022
A slew of special guests help us highlight this year’s Retention Week messages
CORE TOPICS + DETAILS:
[1:21] -- Why Client Experience Matters
AJ Alegria answers the question of why client experience is so central at AHF
Reputation is central at AHF, because if patients don’t trust an organization, that organization can’t deliver them lifesaving care. Patients are more inclined to do business with an organization that makes them feel good, respected, and appreciated, and the better a patient feels, the more services they use. The more services they use, the more they stay in care.
[8:05] -- Radical Collaboration at AHF
Donna Stidham: Transformative collaboration principles can and should be applied at an organization like AHF
Donna uses the use case of a patient who has been receiving consistent care but is moving to a new region. Close collaboration across regional offices could ensure that this person doesn’t get lost in the shuffle and is able to access continued care even as their geographical location changes. Constantly thinking about making a patient’s experience positive wherever they are is one of the most central forms of collaborative principles at AHF.
[12:11] -- Reducing Stigma and Reaching Undocumented People
How Western Region sales director Jose Ramos is working to bring healthcare to marginalized groups
The entire sales team in the western region knows that educating and talking to people out in the field is central, particularly in cities close to the border. Active outreach is key in letting undocumented people know there are services available to them when they’re in need.
[15:06] -- Linkage and Retention: Two Specialties, One Mission
Whitney Engeran on how linkage and retention specialists can work together
Communication is key when various specialists are working towards the shared mission of enhanced patient care. When there are indications that people might be falling out of care, turning their first encounters with team members into lasting connections is key— positive, patient-centric, and communicative from one interaction to the next.
[23:43] -- Finding Patients on the Move
Dr. Laura Boudreau on tracking down patients in need of care
Community health workers are an essential tool in locating patients, with some even acting as retention specialists who can go so far as to make house visits to track down patients. Another promising strategy being tested is using patients’ comfort with pharmacies over clinics in order to deliver messages through that outlet.
ABOUT AHFTER HOURS:
The AIDS Healthcare Foundation is the world’s largest HIV/AIDS service organization, operating in 45 countries globally. The mission? Providing cutting-edge medicine and advocacy for everyone, regardless of ability to pay.
The AHFter Hours podcast is an official podcast of the AIDS Healthcare Foundation, in which host Lauren Hogan is joined by experts in a range of fields to educate, inform, and inspire listeners on topics that go far beyond medical information to cover leadership, creativity, and success.
Learn more at: https://www.aidshealth.org
ABOUT THE HOST:
Lauren Hogan is the Communications Manager for the AIDS Healthcare Foundation and has been working in a series of roles with the Foundation since 2016. She’s passionate about increasing the public visibility of AIDS, the Foundation's critical work, and how everyday people can help join the fight to make cutting-edge medicine, treatment, and support available for anyone who needs it.
ABOUT DETROIT PODCAST STUDIOS:
In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross, and Michael Jackson.
As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today.
With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits.
Here’s to making (podcast) history together.
Learn more at: DetroitPodcastStudios.com